FAQs

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If you cannot find you answer, please feel free to contact us
1. What is Purfect World?

Purfect World is a personalized print-on-demand store for pet lovers! We create unique, custom products featuring your beloved dogs and cats — from apparel to home decor — all printed with love.

2. How does personalization work?

When you choose a product, you’ll be able to upload your pet’s photo, name, or select custom options. Our artists and AI tools turn your input into a one-of-a-kind design printed just for you.

3. What kinds of products do you offer?

We offer:

  • Personalized t-shirts, hoodies, and mugs
  • Custom pet portraits and canvases
  • Pet accessories (tags, bandanas, etc.)
  • Seasonal gifts and home items
4. Can I preview the design before ordering?

Yes! Most products have a live preview tool or you'll receive a mockup to approve before production.

5. How long does it take to receive my order?
  • Production time: 2–5 business days
  • Shipping time (US): 3–7 business days
  • International shipping: 7–21 business days
    Note: Personalized items take extra time to perfect.
6. Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping fees and times vary depending on your location.

7. Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of placing them. Since each item is made to order, we start production quickly.

8. What is your return policy?

Due to the custom nature of our products, we only accept returns for:

  • Items that arrived damaged
  • Incorrect product or personalization
    Contact us within 7 days of delivery at contact@purfectworld.com with your order number and photo evidence.
9. What if I entered the wrong shipping address?

Please email us ASAP at contact@purfectworld.com. If your order hasn’t shipped, we can fix it. If it’s already on the way, we recommend contacting the carrier.

10. How can I contact customer support?

You can reach us via:

📧 Email: contact@purfectworld.com

📞 Phone: 657-532-9844

📱 Instagram: @purfectworldpets